Frequently Asked Questions

No. FAINS is a private-pay home care firm. We accept long-term care insurance, VA Aid and Attendance, and private funds. Families whose only payment option is Medicaid are referred to NJ Choice MLTSS carriers who specialize in Medicaid home care. We are happy to make that referral at no cost.

FAINS serves Morris, Somerset, Hunterdon, Union, Essex, Warren, and Sussex Counties in New Jersey. We can usually place within these counties within 24 to 72 hours of intake, depending on acuity and shift pattern. Outside these counties, we accept waitlist entries and will reach out as capacity opens.

Four hours is the minimum for most private-duty CHHA visits. Live-in and overnight shifts have different structures: live-in is a 7-day minimum commitment, overnight is 8 to 12 hours per shift. A founder-team member walks through the right structure for your family on the intake call.

Pricing varies by acuity, hours per week, county, and length of commitment. We do not publish a flat hourly rate because fixed numbers often misrepresent what a specific family's situation requires. Call (908) 460-8886 for an intake conversation. A founder-team member walks through your specific case and provides a clear written estimate before any placement is agreed to.

Every Certified Home Health Aide (CHHA) placed by FAINS has: a current New Jersey CHHA registration verified against the state registry; a completed criminal background check including fingerprint-based NJ-SBI and federal FBI checks; TB clearance within the last 12 months; Hepatitis B offer and declination documentation on file; a current CPR certification; and reference calls with prior supervising RNs or home care clients. Supervision is provided by a Registered Nurse who authors and updates each plan of care every 60 days as required by NJ regulation. NJ HCSF License No. HP0446400.

Yes. CHHAs placed for dementia cases have specific training in sundowning management, redirection techniques, and safe-environment design. Case assignment matches the CHHA's dementia experience depth with the family's current acuity. For moderate-to-advanced dementia placements, the RN supervisor's initial assessment visit is longer (90 to 120 minutes) so the plan of care reflects the specific routine that reduces agitation in your parent's day.

Yes. The FAINS phone line is answered 24 hours a day, 7 days a week by a founder-team member. Overnight and weekend calls reach the on-call line directly. No voicemail during a crisis. (908) 460-8886.

Call (908) 460-8886 or email fain@fainscare.com. The first conversation takes 20 to 40 minutes and costs nothing. We ask about the daily routine, what has changed recently, who else is involved in the care conversation, and what has already been tried. If FAINS looks like a good fit, we schedule an RN assessment visit. If not, you still leave the call with a written next-step document that you can share with the rest of your family.

FAINS PRIVATE DUTY HOME CARE LLC holds NJ Health Care Service Firm License No. HP0446400. Current status can be verified by any party, in real time, through the New Jersey Division of Consumer Affairs public portal at rgbportal.dca.njoag.gov/public-view. Search by license number HP0446400 or by entity name FAINS PRIVATE DUTY HOME CARE LLC. The portal displays the live license record from the State of New Jersey.

In most cases, yes. FAINS can direct-bill long-term care insurance carriers whose policies support assignment of benefits. Direct-billing eliminates the family's need to pay FAINS first and then wait for the carrier reimbursement. Before the first placement, bring your policy to a founder-team call. We read the policy and confirm whether direct-billing is supported, what the elimination period looks like, and what the daily benefit maximum will cover. The policy review itself is complimentary.