Privacy policy
This policy explains, in plain language, what information Fain's Private Duty Home Care collects, why we collect it, how we use it, who we share it with, and how long we keep it. If a question is not answered here, email fain@fainscare.com and we will answer directly.
Who this policy applies to
This privacy policy covers three groups of people:
Prospective and active clients (the family member coordinating the case, the client receiving care, and any authorized family contacts named on the case). Information collected includes contact information, care needs, medical history relevant to the plan of care, medication lists, insurance information for private long-term care policies, payment method details, and any information shared with the RN Supervisor during the intake conversation or the in-home assessment.
Caregivers (Certified Home Health Aides, Licensed Practical Nurses, and Registered Nurses on the FAINS roster). Information collected includes licensure information (NJ license number and status), background check results, employment history, references, tax withholding forms, direct deposit information for weekly payroll, and shift log entries.
Website visitors (anyone who reaches this site from a search engine, a referral, or a direct link). Information collected is limited to what a standard web server logs (IP address, browser type, pages visited) and, if you submit the contact form, whatever information you choose to submit.
What information we collect and why
From clients, at intake and during the case. The RN Supervisor collects the information needed to build a safe plan of care: current health conditions, medications and dosages, mobility and cognition baseline, ambulation and transfer needs, dietary requirements, physician contacts, and emergency contacts. The billing coordinator collects the information needed to invoice: billing contact, payment method (ACH bank draft or credit card), and, where applicable, long-term care insurance policy details for direct pay or reimbursement documentation.
From caregivers, at hire and on renewal. The RN Supervisor of record collects the information needed to credential the caregiver: NJ license number verified against the Board of Nursing registry, license expiration date, CPR card, employment history, reference contacts, and background check consent. The payroll coordinator collects the information needed to pay the caregiver on the weekly cycle: legal name, address, tax withholding forms, and direct deposit information.
From website visitors. Standard web server logs (IP address, browser and device information, referring URL, pages requested) are retained for 30 days for security and diagnostic purposes and then discarded. The contact form collects whatever information you enter and routes it to the office inbox at fain@fainscare.com. We do not run marketing cookies, ad-network tags, or behavioral tracking. Analytics, if used, is a first-party aggregated pageview counter without personal identifiers.
How we use the information
Client information is used to deliver the care described in the plan of care, to bill the case on the weekly invoice cycle, to coordinate with the caregiver assigned to the case, and to communicate with the family and authorized contacts. It is not used for marketing, is not sold, is not shared with third-party data brokers, and is not analyzed for aggregate resale.
Caregiver information is used to verify licensure, to schedule shifts, to pay the caregiver, to document employment in accordance with state and federal law, and to communicate with the caregiver about assignments and continuing-education requirements. It is not sold and is not shared for marketing purposes.
Website visitor information is used to operate the website securely. Contact form submissions are used to respond to the inquiry and, if the inquiry becomes a case, to open the intake conversation.
Who we share information with
Client information is shared with the specific FAINS personnel working on the case: the RN Supervisor of record, the caregiver assigned to the case, the human matcher (limited to the caregiver-brief), and the billing coordinator (limited to billing-relevant information). Beyond FAINS personnel, client information is shared only when required to deliver care or comply with law:
- With the client's physician or hospital care team, when the plan of care requires coordination and the client or authorized family contact has consented
- With the client's long-term care insurance carrier, when direct pay or reimbursement documentation requires it and the client has authorized the disclosure
- With a state or federal regulator, when required by law or by a lawful subpoena
- With a licensed clinical consultant, when a specific case question requires outside expertise and the family has consented
We do not sell client information. We do not share client information with marketing partners. We do not use client information in training materials or case studies without explicit written consent, and any consented case example is anonymized before use.
Caregiver information is shared with the RN Supervisor of record on any case the caregiver is assigned to, with the payroll coordinator, and with regulators and tax authorities as required by law. Caregiver information is not shared with clients beyond the caregiver-brief the family receives at the introduction step (name, tier, license number and verification date, years of experience, clinical strengths).
Website visitor information is not shared with anyone. Server logs are retained for 30 days and discarded.
Client and caregiver rights
Access. You can request a copy of the personal information FAINS holds about you at any time. The RN Supervisor of record is the point of contact for client information requests. The payroll coordinator is the point of contact for caregiver information requests. Requests are honored within 30 business days.
Correction. If the information we hold is inaccurate, we correct it on request. The correction is recorded with the date and the source of the correction.
Deletion, subject to legal retention. New Jersey home care regulations require certain records to be retained for a defined period after the case closes (see retention section below). Within that constraint, you can request deletion of any information not subject to a retention requirement. The RN Supervisor of record processes deletion requests.
Portability. On request, we provide client or caregiver information in a standard electronic format so it can be transferred to another provider or another agency.
Complaint. If you believe your information has been handled in a way inconsistent with this policy, escalate to Irina Fain, founder and owner, at fain@fainscare.com. The escalation is documented, investigated, and responded to within 10 business days.
Data retention
Client records. Retained for seven years after case close, in accordance with New Jersey home care licensing requirements and standard clinical documentation practice. After the retention period, records are securely destroyed.
Caregiver employment records. Retained for seven years after employment ends, in accordance with New Jersey and federal wage-and-hour law and standard employment documentation practice.
Payroll and tax records. Retained for the period required by federal and state tax law.
Website server logs. Retained for 30 days and then discarded.
How we protect the information
Client and caregiver information is stored on access-controlled systems with encryption in transit and at rest. Access is limited to FAINS personnel with a working need for the information (RN Supervisor, human matcher, billing coordinator, payroll coordinator). Physical records, where they exist, are stored in locked file cabinets in a secured office. All personnel with access to client or caregiver information sign a confidentiality agreement at hire and complete HIPAA-alignment training at onboarding and annually thereafter.
If a data breach occurs, we notify affected clients and caregivers as promptly as practical and in any event within the timeline required by New Jersey and federal law, describe what was disclosed, describe the remediation steps we are taking, and offer specific guidance for any actions the affected individual should take.
Changes to this policy
If we update this policy, the updated version is posted at this URL with the effective date noted. Material changes are communicated to active clients and caregivers by email before the effective date. Continued receipt of services or continued employment after the effective date constitutes acknowledgement of the updated policy.
Contact for privacy questions
For any privacy question, request, or concern:
- Email: fain@fainscare.com
- Phone: (908) 460-8886
- Written mail: Fain's Private Duty Home Care LLC, Mount Olive, Morris County, NJ
Privacy inquiries are routed to Irina Fain directly for review and response.
The framework close
Privacy is not a legal disclosure, it is a working discipline. Every pillar in The Fain Standard depends on families trusting FAINS with information they would not share with a stranger. That trust is either earned by how the information is handled every day, or it is not earned at all. This policy is the written form of the operating discipline.
Effective date: 2026